The Case Manager provides support and resources necessary to promote self-sufficiency and independent living skills for families w/children residing in temporary shelter. The primary role of the Case Manager, in partnership with the Housing Specialist is to empower their families by providing the assistance and support needed to encourage families to exit temporary shelter and maintain permanent housing.
Duties and Responsibilities (Include but not limited to):
• Ensure document folder in CARES (VDP, Client rules and regulations, Crib acknowledgment, ACS
Video, etc.) is completed and documented immediately upon client arrival.
• Assist families with identifying appropriate housing resources and assist application process as needed.
• Coordinate with DHS to assist clients in obtaining housing vouchers and completing housing applications.
• Submit housing voucher inquiries on behalf of all eligible clients.
• Comply with all CCS, DHS, and OTDA client confidentiality mandates.
• Complete intakes and assessments with new families in accordance with CCS, DHS, and OTDA
• Collaborate with resident and family to develop ILP’s on a weekly/bi-weekly basis as required by CCS, DHS, and OTDA.
• Evaluate resident and family progress and modify ILP’s as needed.
• Document all resident data, incidents, follow ups and case worker activities in case files and via
• Document all engagements and efforts to stabilize family via CARES progress note.
• Prepare and submit reports to DHS according to prescribed schedule (i.e. case summaries, quarterly reports, exit projection reports).
• Collaborate with ACS and any/all agencies working with the family to achieve stabilization.
• Schedule case conferences, mediation and/or interventions with non-complaint clients.
• Conduct unit inspections in accordance with CCS, DHS, and OTDA mandates.
• Work with clients in securing and maintaining entitlements/ benefits and other related services that will contribute to permanency.
• Report incidents in house as well as to external regulatory agencies (i.e. ACS) as required by applicable regulations.
• Identify clients’ strengths that contribute to achieving housing stability and assist in decreasing barriers via referrals
to community-based resource and services.
• Collect, review and file all client housing search logs; conduct follow ups on client behalf as needed.
• Provide mediation and advocacy with landlords on resident’s behalf in securing permanent housing.
• Collaborate with the Social Services Team and resident in identifying and securing appropriate housing arrangements.
• Create and maintain consistent liaisons amongst client, landlords, brokers, referral sources, collaborating agencies,
neighbors and property managers.
• Maintain accurate and updated daily work activity logs.
• Ensure all client documents are always filed in proper chart and secured in a locked cabinet.
• Associate Degree in Human Services or applicable field.
• Successfully completed 2-hour Mandated Reporter training course (Can be completed upon hire).
• At least 2 years’ experience in related field.
• Ability to assess needs and assist residents in developing service plans for promotion of self-sufficient and permanent housing.
• Proficiency in MS Office and Google Docs.
• Strong oral communication skills and writing competency.
• Ability to think and act calmly in emergency situations.
• Ability to work with a team
• Attention to detail and problem-solving skills.
• Strong organizational skills with ability to manage tasks efficiently.
• Excellent time management skills with ability to prioritize assignments
Knowledge, Skills and Abilities preferred:
• Demonstrated knowledge of and proficiency in CARES.
• Demonstrated experience working in shelter setting and/or with high risk families, including families with documented histories mental health, substance abuse, Domestic Violence, child abuse/neglect.
• Ability to work effectively with a wide range of community-based providers.
• Working knowledge of Case Management theories and approaches.
• Knowledge of community health services, social service support agencies and networks.
• Familiarity with DHS and OTDA social service documentation policies and procedures.
• Critical thinking, analytical and problem-solving skills as well as resourcefulness.